Network Support
When providing network support, security and availability are the top concerns. With these in mind, Terminal B offers the following managed services for network support:
24/7 Helpdesk / Trouble ticketing – as a Managed Services client, your network support tickets will be given top priority in our helpdesk queues. Our certified, attentive technicians are accessible via phone and email, and on-site visits can be arranged when required.
Firewall and VPN Management – ensure that your network is secure and well-managed with the use of hardware or software firewall and VPN management. Terminal B can help you get network security in place, including Cisco Firewall or server firewall technologies, and then maintain it as the needs of your company change and grow, while still retaining the most secure setup for your network.
Vendor and ISP Management – if you have a problem that's affecting your network, but exists somewhere beyond your actual server and desktops-internet outage, phone issues, etc.-Terminal B can be your point of contact for correcting these issues. We communicate with vendors and internet service providers, using our knowledge of your network to resolve these issues quickly. If you're looking for a new host for an existing website, or you want to create a new one, Terminal B can set you up with a flexible web hosting and network support arrangement to fit your needs. Our technicians can assist you in the details of getting your website online, and will be happy to help when it's time to register, renew, or transfer your domain.
Connectivity Management – Terminal B's network support tools include monitors to see if the servers and your desktop are able to keep a connection to the internet. If you suspect network outages, Cisco Firewall or server firewall configuration issues, or other causes of failure, we're able to verify the source of the problem and work with you or your ISP to correct the issue.
Scheduled Technology Review Calls – your hardware and network configuration should be periodically reviewed to determine whether it's still the best solution for your business. The changing nature of the internet necessitates occasional assessments of network components, Cisco Firewall or server firewall policies, and usage statistics to keep your network up to date. Terminal B keeps up with developments in network technology and tracks changes to your network over time, so we're able to assess your current configuration and advise you on any changes in setup or network support that might benefit your company.
In addition, Terminal B’s Managed Service Agreement clients enjoy the following benefits:
- Printer Support
- Wireless Access Point Support
- Router, LAN, and WAN Maintenance
- Support for Cisco Firewall and Server Firewall Configurations
- Security Vulnerability Scans
- Project Planning and Consultation
- Technology Research and Proposals
With Terminal B's network support, including Cisco Firewall and VPN management services, you can dedicate your time and energy to making your Central Texas business the best it can be, without losing sleep over network security questions and problems. Enlist our help in setting up one of the most secure and worry-free networks in Austin - contact us today!
