Desktops
Whether your company is comprised of a few or a few hundred users, your daily operations can be streamlined with the aid of managed services for your employees' desktop and laptop computers. Some of the areas and products we specialize in are Microsoft Windows, (including Microsoft Vista), IT help desk, and antivirus software. Terminal B offers the following managed services for desktops:
24/7 Helpdesk / Trouble ticketing – as a Managed Services client, your tickets will be given top priority in our IT help desk queues. Our certified team of technicians specializes in Microsoft applications; we're happy to answer your questions about Microsoft Windows (including Microsoft Vista), Outlook, and SharePoint, as well as more general questions about hardware or spyware and antivirus software. Our attentive technicians are accessible via phone and email, and on-site visits can be arranged when required.
Unmetered On-Site Support – for issues that require the physical presence of a technician, our IT help desk can usually set up same-day appointments, sending a technician to your site as soon as possible to deal with any issues. If your company would like one of our knowledgeable technicians on-site on a regular basis, we'll set up a regularly scheduled appointment.
After-hours support – if the IT help desk is alerted with a non-emergency issue after business hours, we'll address it promptly. If you have an emergency, we have technicians on-call to assist you and put things right as quickly as possible.
Secure PC Remote Support – for some configuration or troubleshooting issues that require that Terminal B access your desktop, you can avoid the cost and scheduling of an on-site visit with remote support. Remote support gives us a window on your Microsoft Windows (including Microsoft Vista), or Mac desktop, so that we see what you see; we can get right to the business of correcting your issues without waiting for an on-site visit, or complicated phone conversations trying to explain the problem.
Anti-Virus Software – your company's best lines of defense against incoming viruses are a reliable means of scanning servers on a regular basis, and security policies to prevent unnecessary exposure of your server to the Internet. Sneakier viruses come out all the time-you also need to know that if you do get an infection, you have the antivirus software protection tools and resources to remove the virus with minimal impact to the good data on your system. Terminal B is ready to help you set up antivirus software, and is there to assist you in combating any virus attacks.
In addition, Terminal B's Managed Service Agreement clients enjoy the following benefits:
- Smartphone / PDA Support
- Dedicated Account Representative
- Hardware and Software Inventory
- Microsoft Windows Service Packs, patches, and hot fixes (including Microsoft Vista)
- Microsoft Windows (including Microsoft Vista) Error Monitoring / Alerts
- Software Application Blocking
- Network Policy Enforcement
- Network Monitoring / Alerts
- Automated Maintenance Processes
- Software Deployment / Update
- Spyware Prevention / Removal
- Software License Consultation for Windows products, including Microsoft Office 2007
- Hardware Purchasing Consultation
- Integrated Reporting of desktop software, patches, and network performance
Terminal B 's desktop management services allow Central Texas businesses to focus on their core products and services without the distraction of technical maintenance. Let us make sure that the tools you need work as efficiently as possible. Contact us to find the solution that works for you.
